Premium Membership FAQs

How do I become a premium member?

To become a premium member, go to www.podcastone.com/premium to see the membership options available. We offer Monthly Memberships, 1 Year Memberships and 2 Year Memberships. We also offer Gift Memberships. Click "Join Now" to purchase the membership of your choice and proceed to Checkout. Once the order is placed, you will receive an email confirming the order for your Premium Membership.

How much does the membership cost?

We have several membership options. Monthly memberships are $7.99, Yearly memberships are $59.99, and 2 Year Memberships are $99.99. We also have 1 Year Gift Memberships for $59.99 and 2 Year Gift Membership for $99.99.

Why should I pay for this if I can get the podcasts for free?

Premium members have access to over 10,000 new and archived episodes, on-demand and with limited commercials. Plus exclusive content, giveaways and members-only community events and even more!

Can I place my order using PayPal?

Though we don't accept payments with PayPal currently, we hope to have this feature added soon. In the meantime, we encourage you to place your order with Visa, Discover, or Mastercard.

How do I subscribe to a premium podcast?

If you are a Premium Member, please log into your account and visit the "Premium" page to see all the premium podcasts in your Favorites list. (To add podcasts to your Favorites list, in the program page, click the program menu and click "Add to Favorites.") Once there, copy the podcast URL for the program you wish to subscribe to. Then, paste it in your podcasting software or subscribe directly by clicking the "Add to iTunes" button for each podcast.

How do I subscribe to a premium podcast on my phone?

If you are a Premium Member, please log into your account using your phone and visit the "Premium" page to see all the premium podcasts available in your Favorites list. (To add podcasts to your Favorites list, in the program page, click the program menu and click "Add to Favorites.") Once there, copy the Podcast URL for the program you wish to subscribe to, and paste it in your podcasting software. To subscribe directly, tap the "Podcast" button for each podcast.

How do I add a podcast to my Favorites list?

If you are a Premium Member, please log into your account and click on Podcasts from the top menu. On the All Podcasts page, click a podcast to see the program page. On the program page, click the menu and click "Add to Favorites" to add the podcast to your Favorites list.

Why am I still getting commercials in my podcast?

If you are a Premium Member, please make sure that you are logged into your account to subscribe to the premium feed. Also, be advised that some podcasts contain limited commercials.

Why can't I log into my account?

Please make sure you have the correct login information. If you have recently updated your email address, please try using the old email address to login and go into "My Account" to update your username or password.

How can I upgrade my monthly membership to an annual membership?

Please log into your account and go to "My Account" page and click "Upgrade Premium Membership" link. Then, click the "Upgrade My Subscription" button. If you are not a monthly member or you are already an annual member, it will not allow you to proceed.

Why should I upgrade my monthly membership to an annual membership?

Upgrade to an annual membership for an ease of mind in billing, big savings, and to support your favorite network.

How can I update my credit card information for my Premium Membership?

Log into your account and go to "Manage Credit Cards" from "My Account" page. Select the card you'd like to update and click "Delete." Then, click "New" to add your new credit card information. Next, select the new card and click on the "Use Card for Premium Membership" button.

How can I purchase a gift membership for someone else?

We offer a 1 Year Gift Membership, as well as a 2 Year Gift Membership. To order a gift membership, visit www.podcastone.com/premium to select the gift membership of your choice and click the "Gift It" button. Continue to Checkout to complete your order. Once the order is placed, you will receive an email containing a gift code and instructions for the recipient to activate the membership.

Can I buy a gift membership for myself?

Yes. If you do not want a renewing subscription you can purchase a Gift Membership for yourself. We have 1 Year and 2 Year Gift Memberships available. To order a gift membership, visit www.podcastone.com/premium.

I received a gift membership. Where do I activate it?

If you have already received a gift membership, you can activate it here: www.podcastone.com/giftmembership.

I signed up for a 2 Year Membership. Where is my free gift?

Please be patient. Restaurant.com Gift Cards are emailed within 1-2 business days. Unfortunately, the free gift does not apply to international orders. Please visit www.restaurant.com/city-cuisine to see all participating cities. If you have further questions or concerns regarding your gift, please contact customer service and they will reply within one business day.

I have premium access to The Adam Carolla Show on Libsyn. Why can't I log into my account?

If you are registered to TheAdamCarollaShow.com premium, visit http://theadamcarollashow.libsyn.com/podcast/category/Self-Help to access your account on their website. PodcastOne.com Premium members have access to over 10,000 new and archived episodes, on-demand and with limited commercial, including access to exclusive content. The premium membership starts as low as $7.99. Visit PodcastOne.com/premium for more details.

I have been billed for a membership, but I do not have Premium Member access when I log into my account. Why don't I have Premium Member access?

This may be because you purchased a gift membership and gift memberships require activation. You can confirm that you purchased a gift membership by checking your "Order History." If you have purchased a gift membership by mistake, please contact customer service so that they can change your gift membership to a regular membership.

The first attempts to place my order did not go through, but I see the charges on my account. Why am I being billed for the orders that did not go through?

You can confirm your order went through once by checking your "Order History." If the first attempts to place your order failed, you may see the authorizations that failed on your account. However, they are NOT charges and will clear up in a few days. If you see several orders in your "Order History," please contact customer service to cancel the orders and credit your account.

Why did you bill me multiple times for one membership?

Please confirm your order went through once by checking your "Order History." If the first attempts to place your order failed, you may see the authorizations that failed on your account. However, they are NOT charges and will clear up in a few days. If you see several orders in your "Order History," please contact customer service to cancel the orders and credit your account.

I am a Premium Member. How do I access premium content?

If you are a Premium Member, please log into your account, and visit the Premium Help page to learn about accessing premium content.

Why is my favorite show no longer on PodcastOne?

We regularly add new programming, but unfortunately with regular changes some programs get discontinued.

Where can I suggest a new show?

You can submit your suggestion using the Contact Us form here: www.podcastone.com/contactus?loadForm=recommend

Does my Monthly Membership renew automatically?

Monthly memberships renew automatically every 30 days unless you cancel. You can cancel any time before the next billing cycle begins. See our full terms and conditions for Premium Memberships.

Does my Yearly Membership renew automatically?

Yearly memberships renew automatically each year unless you cancel. (A renewal reminder will be sent to you one month prior to your membership expiration date.) You can cancel any time before the next billing cycle begins. See our full terms and conditions for Premium Memberships.

Does my 2 Year Membership renew automatically?

2 year memberships renew automatically every two years unless you cancel. (A renewal reminder will be sent to you one month prior to your membership expiration date.) You can cancel any time before the next billing cycle begins. See our full terms and conditions for Premium Memberships.

Do gift memberships renew automatically?

Gift memberships do not automatically renew. The membership will begin once it is activated and will automatically expire.

How do I cancel my membership?

Memberships can be cancelled at any time. To cancel, go to "My Account" and click the "Cancel Premium Membership" link. Alternatively, you can cancel your membership by contacting customer service by phone at (800) 511-6480 or by email from the Contact Us page.

What is the refund policy?

Membership fees are earned in full upon receipt and are non-refundable in the event of termination request by you during that premium membership period. You may cancel your membership at any time. To cancel, go to "My Account" and click the "Cancel Premium Membership" link. Alternatively, you can cancel your membership by contacting customer service by phone at (800) 511-6480 or by email from the Contact Us page.

See General FAQ